← Vistolist

Merchant support

How can we help?

Include your myshopify.com store domain, the product SKU, and a short description of the problem. Never send Shopify or OpenAI access tokens.

Contact

support@vistolist.com

Visit vistolist.com to learn more about Vistolist.

Common checks

First product

  1. Open the app from your Shopify Admin and choose Create new product.
  2. Upload a clear photograph you own or have permission to use. Add confirmed product details; leave unknown material, size, weight, or other facts blank.
  3. Generate up to six images, then review the images and English listing. AI output can change details or make mistakes; check it against the original product.
  4. Enter the selling price and inventory, review the category and image descriptions, and run the Shopify check.
  5. Send the product to Shopify as a Draft. Review it in Shopify Admin before deciding whether to publish it.

Plans and usage

The one-time free trial includes one product set, six images, and one SEO package. Uninstalling and reinstalling does not reset a used trial.

Each set allows up to six images. Monthly allowances follow your Shopify billing period. Counts include reserved work in progress; failed work releases its unused reservation. Manual text edits and Shopify synchronization do not use AI credits. AI rewrites and photo re-identification use SEO allowance when successful.

Optional packs add six image credits for $6 USD on paid stores. Purchases require confirmation and are never automatic. New credit packs expire 12 months after purchase; each pack has its own expiry date, shown in the app. Monthly allowances are used first, then the earliest-expiring purchased credits. Existing credits bought before this policy retain their original no-expiry terms. Credits do not add product sets or SEO packages. Free development-store contracts can show a $0 test price. Check the price displayed before confirming a purchase.

Use Settings → Manage plan to open Shopify's plan controls. If a purchase is still processing or needs review, contact support before trying again.

Bulk drafts and synchronization

Select completed products and choose Check selected to validate them, including live SKU and URL duplicate checks. Push selected drafts creates or synchronizes eligible drafts without publishing. Missing prices, invalid inventory, incomplete content, or duplicates must be corrected first.

If only part of a batch succeeds, open the products that need attention. A product with a Shopify ID should be synchronized to that same record. If the connection drops after submission, reload and inspect the existing Shopify record before retrying.

Images, shipping, and connection problems

Image fidelity notes and missing shipping weight can allow Draft creation. They still need merchant review before publication or fulfillment. Do not treat a generated image as proof of a product's materials, size, or included accessories.

If your session expires, reopen the app from Shopify Admin. You never need to paste an API token. If images do not load, check your connection and reload the embedded app. Generation and Shopify synchronization require an internet connection.

For secure access on a mobile device, open this app through Shopify Admin. A home-screen shortcut does not replace Shopify sign-in.

Removing products or the app

Deleting a product inside this app removes its app record and local files, but preserves any Shopify product already created. Uninstalling disconnects the store. Shopify's shop-data deletion webhook removes app data, including credit records. Automatic credit recovery after that deletion is not currently supported; contact support about unused purchased credits before uninstalling. Privacy deletion requests are handled through Shopify's privacy webhooks and the support contact below.

For privacy or deletion questions, use the same support contact and include “Privacy request” in the subject.